Standard Parcels - Delivery Options

Please note : Delivery surcharges or restrictions may apply to the following Postcodes EX, PL, TQ, TR, DD, DG, EH, FK, G, KA, KY, ML, TD, AB, IV, KW, PH, PO30, BT, IM, TR21-25 ZE1-3, HS1-9. Any surcharges or restrictions will be applied at checkout.

Worldwide Delivery

We deliver to select worldwide countries. The delivery price will be automatically generated at checkout. Full details of world wide delivery can be found on our World Delivery Page.

Delivery around the World varies and can take anywhere between 7-21 working days.

UK Shipping

Standard free delivery

Orders are shipped weekdays (excluding weekends and public holidays) and are normally delivered within 6 working days between 8am to 8pm on our standard free delivery service.

Delivery Upgrades

Gift Wrapping & Packaging of Goods

We do not offer any gift wrapping services. Our priority is to make sure that the bottle arrives to you intact. We may need to individually wrap the bottle, box and/or parts to protect the goods. Some bottles will arrive in air-filled protection bags. DO NOT pull the bottle from the bag until you have popped the air bubbles. Pulling on the top of the bottle can damage the cork and seal.

UK Next working Day

For Next day delivery your order needs to be placed before 1400hrs GMT. Orders placed after 1400hrs will usually be despatched on the next working day. Orders placed after 1400hrs on fridays or out of normal working hours will be despatched on the next working day (Mon-Friday working week), (i.e. Next day order placed on Saturday will be despatched Monday for Tuesday delivery). 

Next working day and Saturday delivery

Upgrades available at checkout. Next Working Day and Saturday delivery (between 8am to 8pm) are only available in Mainland UK.

Attempted / Undelivered Items

If a delivery is made you will be left a calling card. You will then have 5 Days to get in contact with carrier or ourselves or the parcel will be returned to us. In the event that the parcel is returned undelivered we will charge a redelivery fee to resend.

Customs & Duties

All alcoholic products sold by Lochs of Whisky are sold subject to UK alcohol tax.

For all deliveries travelling to countries outwith the UK VAT will not be charged. However, the order will be subject to local sales taxes and duties upon arrival in your chosen country which are levied at the time the package clears customs. We are not responsible for additional charges.

These additional fees will be charged separately by our courier during customs clearance and they will contact you to arrange payment. If payment is not made within 3 days storage charges may be applied or the package returned to us. We cannot accept responsibility for any costs incurred from failure to make payment.

These are solely the responsibility of the recipient. As customs policies vary widely from country to country, Lochs of Whisky has no control over these charges so it is your responsibility to contact your local customs office for further information.

Should you refuse to pay the local import duties and taxes, the goods will either be;

- An administrative fee of £25 will be deducted from any refund owed.

If your order is being held by your local customs office you will be able to determine this from the information viewable through the tracking process.

Other Information

• Tracking is available on Standard Delivery services. You will receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
• Our carriers deliver during normal business working hours and will require a signature on receipt, so we suggest your order is delivered to an address where some one will be available to accept it.
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

If you are unsure whether delivery restrictions apply to you, please call our customer support team who will be happy to help.